Order State Transitions

In this overview you will see how Billie’s order creation is working from order post, risk assessment, order creation, shipment, and order completion.

## Order States

State	Description
waiting	The order creation failed and needs a manual review from Billie in order to be approved or declined
created	The order is successfully approved and Billie can offer financing for this transaction
declined	The order was declined and no financing is offered for this transaction
partially_shipped	The order was partially shipped by the merchant
shipped	The order was successfully shipped by the merchant
complete	The outstanding amount was successfully paid back by the customer
cancelled	The order was cancelled by the merchant
pre_waiting	The order was created via the checkout widget and needs manual operation.
authorized	State of an order after creating it via the checkout widget. For approval, it needs merchant-side confirmation.
authorization_cancelled	The order was approved by Billie but not completed by the buyer

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Additional Information on Order State: "Waiting"
Please contact your sales representative to activate manual reviews for rejected orders. Manual reviews are not available by default.

Order Decline Reasons

An order could be declined for any of these reasons:

Reason	Description
debtor_address	Debtor address or name mismatch
debtor_not_identified	Debtor could not be identified with the information given
risk_policy	Risk decline
risk_scoring_failed	Not enough data available to make a decision
debtor_limit_exceeded	Financing limit of debtor currently exceeded