Order State Transitions
In this overview you will see how Billie’s order creation is working from order post, risk assessment, order creation, shipment, and order completion.
## Order States
| State | Description |
|---|---|
| waiting | The order creation failed and needs a manual review from Billie in order to be approved or declined |
| created | The order is successfully approved and Billie can offer financing for this transaction |
| declined | The order was declined and no financing is offered for this transaction |
| partially_shipped | The order was partially shipped by the merchant |
| shipped | The order was successfully shipped by the merchant |
| complete | The outstanding amount was successfully paid back by the customer |
| cancelled | The order was cancelled by the merchant |
| pre_waiting | The order was created via the checkout widget and needs manual operation. |
| authorized | State of an order after creating it via the checkout widget. For approval, it needs merchant-side confirmation. |
Additional Information on Order State: "Waiting"
Please contact your sales representative to activate manual reviews for rejected orders. Manual reviews are not available by default.
Order Decline Reasons
An order could be declined for any of these reasons:
| Reason | Description |
|---|---|
| debtor_address | Debtor address or name mismatch |
| debtor_not_identified | Debtor could not be identified with the information given |
| risk_policy | Risk decline |
| risk_scoring_failed | Not enough data available to make a decision |
| debtor_limit_exceeded | Financing limit of debtor currently exceeded |