Sometimes, customers pay the amount of orders to you, instead of Billie. This is not ideal. But, if this happens, don’t send the money back to the customer. Instead, you must send a note to Billie stating that the customer paid you. To do this, you need to use the Confirm Buyer Payment API call. This will avoid additional work on your side and on Billie’s side.
The amount that was mistakenly paid out to you will be part of your next settlement.
In order to reduce the risk of the customer paying you instead of Billie, make sure to:
- Print on the invoice document the IBAN provided to you by Billie for the shipment.
- Educate your customers to pay the amount to Billie instead of you.
- Remind the customer to pay Billie in the next time, if they mistakenly pay you instead.
Updated 4 months ago